We are iqbusiness and we are seeking to employ a skilled Process Architect to consult to one of our clients in the financial services industry.
This is a hybrid role and requires at least 2 days per week on-site in Pinelands, Cape Town.

Key activities & accountabilities

• Responsible for designing and improving business processes to enhance efficiency, productivity, and quality. This includes analysing existing processes, identifying areas for improvement, and implementing changes to optimize workflow.
• Assisting the team with drafting the Process Taxonomy and Governance Framework that will govern the process repository across the business.
• Work closely with various stakeholders, including business leaders, department heads, and end-users, to understand their requirements and align process design with organizational goals, this includes conducting meetings, workshops, and interviews to gather feedback and ensure buy-in from all parties involved.
• Responsible for documenting and standardizing processes to ensure consistency and clarity. This includes creating process maps, flowcharts, and standard operating procedures (SOPs) that outline the steps, roles, and responsibilities involved in each process.
• Identifies opportunities for process optimization, innovation, and automation to drive efficiency and effectiveness. This involves staying updated with industry best practices and emerging technologies.
• Collaborates with various departments and teams to ensure seamless integration and alignment of processes across the organization. They facilitate cross-functional communication, coordination, and collaboration to optimize end-to-end processes and achieve organizational objectives.
• Ensures that processes meet quality standards and comply with regulatory requirements.
  
  

Minimum Requirements

• Knowledge and experience in process improvement methodologies such as Six Sigma or Lean
• 5 years’ experience in process design, improvement, or related roles.
• The following industry experience would be beneficial.
• Insurance
• Financial
• Retail environment
• Knowledge of process improvement methodologies, a strong understanding of process improvement methodologies such as Six Sigma, Lean or BPMN
• Proficiency in process modelling tools, preferably Bizagi
• Analytical and problem-solving abilities,
• Attention to detail to identify gaps, inconsistencies, and potential risks.
• The ability to work collaboratively within a team of process Analysts.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organisation; this includes written and verbal communications as well as visualisations.
• Team player able to work effectively at all levels of an organisation with the ability to influence others to move toward consensus.
• Good inter-personal skills, including influencing and persuasion skills.  Collaborates effectively with others to achieve personal and team results.
• Pro-active, innovative, and creative thinker who can think outside the box.

Ideal Profile / Competencies

• Analytical & problem-solving skills.
• Attention to detail.
• Time Management & Prioritization
• Examining Information
• Adaptability and Learning
• Agile Methodology
• Quality Assurance Best Practices
• Technical Skills (Bizagi, Visio)

Who we are at iqbusiness:

Our purpose is to grow people, grow business and grow Africa.

At iqbusiness, we are creative problem-solvers who never concede defeat. Beyond IT and technology, we apply innovative solutions to complex problems. We make sure that our clients grow, whether these challenges may be overcome by utilizing research from iqbusiness and our partners, allocating teams to build and implement solutions, or deploying point expertise to address a skills shortage. Whatever the challenges, we support them in overcoming them.

What’s in it for you:

We prioritize work-life balance and offer attractive salary packages with generous employee benefits. Our offices are conveniently located in both Johannesburg and Cape Town, ensuring ease even during challenging times like load shedding. We foster a workplace culture that values flexibility and supports your personal needs. Moreover, our diverse talent pool provides ample opportunities for growth and development through meaningful interactions with your colleagues. Join us and experience the best of both worlds: a fulfilling career and a fulfilling life outside of work.

How do we recruit?

We take a refreshingly straightforward approach to recruitment. We firmly believe that feedback is the backbone of improvement, so we avoid dragging out the process unnecessarily.

Here's a sneak peek at the steps involved once you've sent us your CV:

• First, we'll dive into your CV, delving into your background, interests, passions, and tech prowess. If you're a shining star that aligns with our needs, congratulations! You'll swiftly move on to step two.
• This stage involves meeting one of our charismatic hiring managers who will assess your skills and, just as importantly, your compatibility with our vibrant culture.
• If you emerge victorious from this encounter, a thrilling challenge awaits you—an online assessment to prove your mettle. But wait, there's more! You'll also mingle with more of our extraordinary team members.
• Once these delightful encounters conclude, we get down to business with employment checks—references, credit history, criminal records, and even the rarefied world of fraud. Once you've successfully navigated these hurdles, voila!
• We eagerly extend to you an offer of employment; formalities having been dealt with promptly.

Note: As all business roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.