Introduction:

Reporting into the People Analytics and Shared Services Manager, the HR Shared Services Coordinator provides administrative support and coordination within the HR Shared Services team.

Description:

THE JOB AT A GLANCE

Reporting into the People Analytics and Shared Services Manager, the HR Shared Services Coordinator provides administrative support and coordination within the HR Shared Services team. This role is responsible for ensuring efficient processing of HR transactions, handling employee inquiries, and maintaining HR systems and records.

Key Responsibilities

HR Transaction Processing

• Process HR transactions including employee data changes, onboarding, offboarding, promotions, and transfers.


• Ensure all HR transactions are completed accurately and in a timely manner


• Maintain and update employee records in HR systems.


• Provide ER administrative support and maintain all processes on the system


• Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.


• Maintain LMS, the HR System and the recognition portal

Employee Support

• Resolve all queries related to the HR value chain (Onboarding, Performance Management, Talent Management, Learning & Development, Remuneration & Benefits and Offboarding)


• Serve as the first point of contact for employee inquiries related to HR policies, procedures, and programs.


• Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring only complex issues to others.


• Provide accurate and timely responses to employee questions and escalate issues as needed.


• Assist employees with navigating HR systems and tools.

Administrative Support

• Generate and distribute HR-related documents such as employment verification letters, status change forms, and reports.


• Assist with the preparation of HR communications and materials.


• Support HR projects and initiatives as needed.

Data Management

• Ensure accurate entry and maintenance of employee data in HR systems.


• Conduct regular audits to ensure data integrity and compliance with company policies.


• Generate reports and perform data analysis as required.

Compliance and Documentation

• Ensure compliance with employment laws and regulations.


• Maintain confidentiality and security of employee information.


• Assist with the implementation of HR policies and procedures.

Collaboration and Team Support

• Work collaboratively with HR team members and other departments to support HR service delivery.


• Participate in team meetings and contribute to process improvement discussions.


• Provide backup support to other HR Shared Services team members as needed.

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company that’s 127 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.

Closing date: 25 October 2024

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Requirements:

WHAT YOU'LL BRING TO THE TABLE?

• Bachelor’s degree in Human Resources, Business Administration, or a related field.


• Minimum of 2 years of experience in an HR support or coordination role


• Strong understanding of HR processes and best practices.


• Proficiency in HRIS and other HR technology platforms.


• Excellent communication and interpersonal skills.


• High attention to detail and ability to manage multiple tasks simultaneously.


• Strong organizational and time management skills.


• Ability to handle confidential information with discretion.


• Strong ability to establish credibility, trust and partnership at all levels of organisation


• High level of confidentiality to handle sensitive/confidential documentation and data


• Strong work ethic with ability to be resourceful in meeting new challenges


• High degree of organizational skill and detail orientation


• Effectively communicate (oral & written) with people in potentially stressful situations


• High proficiency in Microsoft Office and other computer programs


• Ability to thrive in a fast-paced environment and work well on a team.


• Previous exposure to interaction with high level executives and candidates and an ability to stay composed and professional in high pressure situations


• Knowledge of human resources processes and best practices


• Strong ability in using MS Office (MS Excel and MS PowerPoint, Excel in particular)