Provide comprehensive IT support, ensuring the smooth operation of IT systems and infrastructure while effectively communicating with both technical and non-technical stakeholders. This includes managing system operations, troubleshooting issues, implementing updates, and contributing to policy development.

PRIMARY DUTIES AND KEY RESPONSIBILITIES- JOB SPECIFIC REQUIREMENTS

Administrative Support & System Maintenance

Provide administrative support for IT systems, ensuring smooth day-to-day operations and proactively addressing technical issues to minimise disruption.

2. Cross-Functional Collaboration

Collaborate with cross-functional teams to plan, implement, and maintain robust IT infrastructure solutions aligned with business needs.

3. Troubleshooting & Incident Management

 Assist in the identification, troubleshooting, and resolution of hardware and software issues on both           desktop and server environments, ensuring minimal downtime and high productivity.

4. Onsite Hardware & Software Maintenance

Perform onsite installation, updates, and repairs for computer systems, peripherals, and software, ensuring optimal performance and user satisfaction.

5. Technical Communication & Customer Support

Deliver clear and effective communication to both technical and non-technical users, ensuring a high level of customer service and understanding.

6. User Account & Access Management

Managed user accounts, permissions, and access controls across systems and platforms in compliance with company security policies.

7. Asset Management

Tracked and maintained accurate records of hardware and software inventory.


Qualifications & Certifications

Preferred Certifications:

• CompTIA A+ / Network+ / Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (Advantageous)
• Cisco CCNA (Advantageous)
• Education:
• Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
• Grade 12 or Equivalent

Experience:

• 1–3 years in an IT support, helpdesk, or technical support role (entry to mid-level)
• Experience supporting a hybrid or remote workforce is a plus
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure

Soft Skills

• Strong communication skills: Able to explain technical issues to non-technical users
• Customer service mindset: Polite, patient, and empathetic under pressure
• Analytical thinking: Efficient root cause analysis and troubleshooting
• Team collaboration: Experience working with cross-functional or remote teams
• Time management: Able to prioritise incidents and balance workload

Adaptability: Can quickly learn new systems, tools, or technologies