ROLE OVERVIEW
Project Management and RFPs
Bespoke quoting
Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
Project Management of the import of supplies for Global clinical trials.
Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
Flexibility and ability to present novel solutions and processes to meet a client’s need
Comprehensive project handovers to service team once live or continued oversight
Customer Relationship Management
Liaising with an international pool of clients and developing the relationship with clients
Client calls to provide an overview of pre-compliance requirements
Working closely with clients to manage their key projects
Ensuring customer satisfaction
Exceptional escalations
Deal ConversionClient timeline management and project planning
Preparation and presenting of new projects to clients
Working across multiple teams internally in problem solving


QUALIFICATIONS AND EXPERIENCE
• Excellent High School and University Results
• Professionals preferred – CAs, BCom LLB
• Excellent command of English language and mathematical proficiency


SKILL SET AND DESIRED COMPETENCIES
•Personable and adaptable
• Analytical and strong with numbers
• Ambitious, energetic, and enthusiastic
• Organised, and able to manage/co-ordinate all the elements of different high-value shipments
• Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook]
• Excellent use of the English language, both written and verbal
• Attention to detail with the ability to prioritize tasks effectively
• Creative problem-solving and research ability
• General business acumen