- Cape Winelands
- Salary: Market Related
- Job Type: Permanent
- Sectors: Travel & Tourism
- Reference: SW005499/ML2
Vacancy Details
Employer: Helderberg Personnel cc
- Grade 12 coupled with at least 1 year in the travel industry
- Excellent verbal and written communication skills in English
- Computer literate (MS Word MS Excel)
- Able to create solutions & identify areas for improvement in procedure
- Excellent numeracy and literacy skills
- Ability to organise, prioritise and manage own workload efficiently to tight deadlines
- Experience in dealing with conflict resolution
- A flexible and adaptable approach to work
- Excellent team player with the ability to work independently
The Role & Key Responsibilities:
- Manage and resolve customer queries
- Prioritize and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crises situations support
- Handle incoming calls from Agents regarding documentation and Admin queries.
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
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About Helderberg Personnel cc
Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment
to attending to our clients’ needs, culture and values and to ensure that,
through comprehensive interviews with candidates, the overall match is
determined to ensure a long term relationship. The identity of the client
remains confidential at all times. We understand that our function is to ensure
that the candidate must become a strategic partner to a business instead of a
mere employee. Helderberg Personnel has achieved a steady growth over the last
years and we have evolved into one of the leading agencies in the region. We
have made placements cross functional, cross industry and up to senior
management level.
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