JOB DESCRIPTION

Company Description 

The Travel Group is a specialist in Corporate Travel Management. We pride ourselves in customising each travel experience according to our client's unique needs, service requirements, and budget. Our team of proactive and solution-focused thinkers ensure a seamless travel experience.  

Beneficial Experience: 

• VIP High End Corporate Travel Consulting Experience
• High performance, proactive, solution focused with the highest level of attention to detail & accuracy, leaving no room for errors.
• Provide a seamless service, proactively handling requests, often including an item where you exceed your client’s expectation & provide expert travel recommendations.
• Must be sales oriented as the position involves working towards targets; incentives are payable for sales achievements.

Client Relations 

• Ensure basic enquiries are actioned within 30min, you may request your teams support to achieve this goal.
• Provide quality advice & relevant information to clients.
• Listen to client’s needs; give options explaining why you’ve given each option, considering directness of routing, cost, and client preference.
• Keep client confidentiality within The Travel Group
• Visit your clients at least once every 6 months at their offices.

Systems Used:

• Amadeus experience(can be cross trained)
• Outlook & Penguin (back-office system)

General Requirements:

• Support, encourage and offer help to other members.
• Share product knowledge and information on fares/destinations.
• Be open to constructive feedback.
• Take ownership for general tasks and duties in the office.
• Consideration and respect for other team members.
• Adaptable approach to change.
• Keeping accurate detail of travel arrangements.
• Attend industry training, seminars and after work events as requested.
• Adhere to The Travel Group ethics, values & culture.
• Grow existing clients to their maximum, look for leads, referrals, and any opportunities for further growth.
• Work efficiently to achieve both individual and team monthly sales goals.

Key Performance Requirements 

• Complete all quotes & the days invoicing before leaving the office for the day.
• Handle payment to suppliers and from clients.
• An understanding of basic mathematics with good writing skills including the ability to write business emails, reports, and memos.
• Good oral skills with the ability to confidently handle one-on-one and small group situations.
• A capacity to evaluate facts and information and make decisions, including analysing associated problems, based on those facts.
• Extensive travel experience.
• Ability to perform and follow through tasks without direct supervision or being directed, including searching for relevant information, and logically overcoming unforeseen obstacles.
• Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards.