IT Support Specialist

Apply before Jun 11 2025 | 49 Days left

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Vacancy Details

To assist in-house and if required in the field with basic server and user desktop issues, utilising a holistic viewpoint to permanently resolve the issues.
The goal is to minimise the overall amount of support tickets are being received on a daily basis, thus freeing up the in-house helpdesk support engineers.
This technician should have the capability to notice trends in re-occurring issues and put in place, systems that will nullify the re-occurrences.

Advanced Windows Server, Windows Desktop skills, like administering Active Directory, resolve DNS and DHCP issues.
Matric with Microsoft Certification: MCSE (Server 2008 or newer) and/or MCP (at least 4 year server practical experience)
Windows Operating Systems
Word & Excel Mastery
Preferred skills of Pastel, Pervasive, Exchange and Cloud Computing
First Line Support including but not limited to: Telephonic and Remote Support. General troubleshooting of all hardware and software including printers
VPN and Mikrotik knowledge
Setup of new hardware and software

Non Negotiable - Drivers Licence (with own transport)

Previous Service desk experience will be an advantage or other client servicing role

Neat and presentable
Non-negotiable - Excellent Spoken and Written skills in English and Afrikaans
Professional and adaptable - being always ready for a challenge and to learn something new
Must be a team player, with a view to contribute to the other members on a day to day basis, with the intention to uplift & upskill the other team members.

The want to have fun while learning and working.

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