Guest Experience Ekko Manager

Durban CBD
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Medical Aid
Reference: 2273126
Employment Equity Position

Apply before Jun 09 2025 | 48 Days left

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Vacancy Details

Employer: First Group Management (Pty) Ltd

First Group
Position Name:                              Guest Experience Ekko Manager
Business Unit:                               Central Reservations
Location:                                        North Beach Oceanic
Commence Employment:              Asap

First Group Management is looking to appoint an energetic and experienced Guest Experience Manager to manage a dynamic sales team in securing holiday bookings at our various prestige holiday properties.

Whilst the position is fast paced and highly driven there are exciting incentives in place, including and not limited to;
·  Lucrative commission structure
·  Rewards plus VIP treatment
·  Gifts to our top performers.

Key Performance Areas
Managing daily, monthly, and annual targets
· Report on daily stats and performance
· Monitor and coach your teams
· Analise, report and identify problem areas

Candidate Requirements

Competencies Required
We require an individual who is target driven, accurate, organized and able to multitask. The successful candidate must have excellent communication and customers service skills, be dependable and have the ability to work under pressure

Qualifications & Experience
MS Office and Electronic Mail
·  Previous Contact Centre / Call Centre Supervisory experience
·  Extensive Knowledge of call centre Management systems
·  Matric and minimum 2 years’ experience in a call centre environment
Suitable candidates are welcome to apply and send your CV’s with a short introduction of yourself.

Email your cv to Roxanego@firstgroup-sa.co.za

Should you have not been contacted within 14 days, please consider your application unsuccessful.