Vacancy Details
Employer: Stonebridge HR Solutions
Requirements:
- Grade 12
- Tertiary qualification will be beneficial but not essential
- 3+ years Key Accounts experience
- Understand insurance, and repair, damage reporting etc.
- Exceptional people skills with a customer-first approach
- Strong problem-solving and critical-thinking
- Proven ability to work in a fast-paced, results-driven
- Excellent verbal and written communication
- Strong organizational skills with attention to
- Experience in customer service, account management, or operations coordination (preferably in repair services, insurance, or related industries).
- Ability to multitask and manage competing
- Proficiency in CRM systems, scheduling tools, and Microsoft Office
- A passion for continuous improvement and enhancing the customer
- Willing to work alternating weekends and public holidays
You will play a critical role in managing the customer journey, from service requests to final resolution, while maintaining strong relationships with corporate partners and insurance clients.
Responsibilities:
- Serve as the primary point of contact for corporate insurance partners and customers.
- Coordinate and schedule appliance and electronics repair services efficiently.
- Gather and process damage reports and repair documentation for insurance claims.
- Ensure a seamless customer experience by providing clear communication and timely updates.
- Analyse customer interactions and feedback to improve service quality and satisfaction.
- Work closely with repair technicians to ensure timely and accurate repairs.
- Handle escalations and resolve service-related issues with professionalism and urgency.
- Maintain detailed records of service requests, customer interactions, and resolutions.
- Collaborate with internal teams to optimize operations and enhance customer journey strategies.
- Manage relationships with third-party agents conducting jobs on behalf of Mastercard, ensuring they meet performance expectations and driving them for results.
- Understand and adhere to each corporate account’s rates and Service Level Agreement (SLA) requirements, ensuring compliance without fail.
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About Stonebridge HR Solutions
Since our inception, Stonebridge HR Solutions has been totally focused on building a strategic, quality search practice.
Stonebridge HR Solutions strives to source first class talent, delivering only the highest quality service to our candidates and clients. We are in the business to transform both organisations and careers. Through the wide range of recruitment and talent acquisition services we offer, we can help realize the full potential of our candidates and clients. We treasure the relationships that we build with our clients and our candidates because they are the key to our success and it is reinforced by the five values that drive our business strategy.
Integrity:
We pride ourselves on building ethical relationships with colleagues, clients
and candidates based on honesty, transparency and mutual trust.
Respect:
We treat everyone with consideration and fairness and we are always willing to
listen.
Responsibility:
We take full responsibility to uphold our commitments to our clients and
candidates to the best of our ability.
Commitment:
We are committed to deliver excellent services. We work together as a team and
share our knowledge to continuously improve our services.
And we do it all with Passion
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