A world-class, ultra-luxury hotel in Cape Town is seeking a well-groomed, guest-centric Duty Manager to join their leadership team. The ideal candidate is polished, confident, and experienced in five-star hospitality, with a strong focus on guest satisfaction and operational excellence.Location: Cape TownPosition Type: Full-time (shift work, including weekends and public holidays)

Key Responsibilities:

• Oversee daily operations across all departments during assigned shifts
• Act as the senior point of contact for guests, ensuring seamless service delivery
• Coordinate between departments to maintain five-star standards
• Handle guest feedback and resolve issues efficiently and professionally
• Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed
• Complete handovers, reports, and communicate effectively with senior management
• Support in training and mentoring junior staff when needed

Requirements:

• 3+ years’ experience in a similar role within a luxury hotel environment
• Strong leadership and problem-solving abilities
• Impeccable communication and guest-relations skills
• Well-presented, calm under pressure, and highly organised
• Solid understanding of all hotel departments
• Relevant hospitality qualification advantageous

Salary and Benefits:

• Competitive salary (based on experience)
• Performance incentives and gratuities
• Uniform and staff meals provided
• Growth opportunities within a top-tier hospitality group