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Claims Consultant

Bedfordview
Salary: Market Related
Job Type: Permanent
Sectors: Insurance
Reference: PC001858/RM

Apply before May 15 2025 | 21 Days left

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Vacancy Details

Employer: Status Staffing

Our client in Bedfordview, Johannesburg, is seeking a skilled and experienced Claims Consultant to join their team. The ideal candidate will have a minimum of 3 years of experience in both commercial and personal claims, along with a strong proficiency in Microsoft Office (Word, Excel). CIMS experience is advantageous. The successful applicant must be Matric-qualified, RE5 certified (non-negotiable), and FAIS compliant (credits and/or full qualification). Exceptional communication, customer service skills, accountability, and attention to detail are essential.

A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE :           Permanent
SECTOR :           Claims
BASIC SALARY :           Market related
START DATE                  :           A.S.A.P / Immediate

REQUIREMENTS:

Matric or Equivalent
RE5 – NON NEGOTIABLE
FAIS compliant (credits and/or full qualification)
3+ years claims experience (commercial and personal)
Proficiency in Microsoft Office (Word, Excel), CIMS experience is advantageous
Excellent communication and customer service skills
Strong accountability and attention to detail

DUTIES:

Financial:

Ensure appropriate minimization of claims and claims expenses
Contribute to the minimization of general expenses

Client:

Ensure that all stakeholder communication is accurate, timely, professional, and relevant
Build and maintain mutually beneficial relationships with internal and external stakeholders
Keep clients informed regarding the progression of their claims
Contribute to achieving the required client satisfaction targets

Business Processes:

Adhere to company quality standards and broader regulatory frameworks regarding the following processes (but not limited to):

Claims Administration:

Receive claims notifications, and send and obtain any relevant forms or documents as required
Administer the complete claims process according to defined procedures until claims are settled
Appoint assessors or loss assessors
Apply policy terms and conditions
Keep internal systems and records up to date at all times
Keep relevant internal stakeholders informed on the progress of registered claims
Assess claims validity, estimate value, and administer mandated claims
Forward claims exceeding mandate to insurer
Obtain quotes for services
Arrange approval and payment for claims costs in line with claims and cover
Act as an intermediary between the insurer and client, relaying communication, requests, and documentation promptly
Follow the recoveries process, diarize follow-ups, and keep clients informed
Ensure productivity targets are met
Contribute towards and ensure continuous improvement in individual and team performance
Adhere to company mandates
Participate and contribute to ad hoc projects
Report any suspected fraud, misrepresentation, or dishonesty
Keep accurate records of personal activities

Learning and Growth:

Live the company values by committing to organizational principles
Ensure continuous self-development
Share information and knowledge with the team

HOURS:

Monday to Friday: 08:00 – 16:30

Should you meet all the requirements, apply on our website at www.statusstaffing.com today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

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About Status Staffing

Welcome to STATUS STAFFING SOLUTIONS, a leading Western Cape based broad spectrum boutique staffing solutions provider.

Within our recruitment division we pride ourselves in our ability to match the right person to the right career through a comprehensive range of in-house screening and assessments. We go the extra mile by offering an outsourced HR and IR service, thereby assisting our clients to comply with local Labour laws. In addition, our Labour Relations division also offer a comprehensive Payroll service, enabling our clients to focus on their core business.

Our large candidate database and quality customer service ethos is what differentiates us from our competitors, enabling is to be considered a strategic partner to our valued candidates and clients.