Job Purpose:

The Functional Consultant: POS is responsible for configuring and testing the Point of Sale functions and module solutions, as well as troubleshooting and resolution of technical problems. The Functional Consultant: POS is responsible for writing functional specifications / requirements and test specifications, as well as training and testing material. The Functional Consultant: POS is responsible for providing user support and assistance for 3rd level incidents, and resolving business as usual issues aligned to operations and service processes.

Key Dials:

• Make recommendations to optimise the Point of Sale processes, policies and procedures
• Adhere to all IT Governance Frameworks including policies, procedures, processes and standards
• Identify suitable solutions to new and existing business requirements (changes and projects), and ensure effective resolution of problems and incidents
• Produce portfolio and status reporting in a timely manner and aligned to the agreed communications plan for all relevant stakeholders
• Update and maintain known error database, knowledge base, configuration database as well as testing and training material, and implement a continuous improvement plan to improve the portfolio solutions
• Effectively manage and develop self to deliver on agreed individual and team objectives.

Requirements:

• 3 years Point-of-Sale design and configuration experience
• 2 years Agile experience (e.g. sprint planning, stand-up)
• Working with business process/activity owners in understanding business requirement and solution design
• Documenting functional and technical specifications
• Experience in preparation of business cases, business process
• Driving change
• Stakeholder management
• Excellent written and verbal communication skills
• Financial acumen
• Detailed understanding of Point-of-Sale processes including POs configuration in a retails environment and POS profile building
• Understanding of POS Sales Audit functionality
• Understanding and configuration of POS Business transaction types: Sales, Financials, Totals, Inventory and reversals
• Functional knowledge of POS interfaces, data migration and integration

• Ability to read XML data structures for retail point of sale transaction data and create mapping specifications to convert to XML POS data into the necessary file structures for integration into head office systems
• New store setup, review and testing of configurations and solutions

• In depth understanding of Retail article master, assortments and layouts
• Knowledge and application of relevant IT best practices
• Knowledge of IT Service Management principles and frameworks (ITIL 3)
• Knowledge of Project management including methods and tools
• Knowledge of retail industry models
• Level 3 support

Competency Requirements:

• Express and implied ethical responsibilities
• Personal resilience
• Energy and drive
• Customer orientation
• Team player
• Excellence orientation
• Innovative
• Strategic thinker
• Influencing others
• Analytical