Head of Fraud Business Performance and Execution

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Finance
Reference: NFR006243/KM

Apply before May 07 2025 | 23 Days left

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Vacancy Details

Employer: Network Recruitment

Our client, a leading financial services provider, is seeking a strategic and data-driven Head of Performance & Strategy to lead their Fraud Solutions function – A high-impact business unit of over 400 specialists, providing fraud protection, investigation, and intelligence services across multiple clusters.

This is a key leadership opportunity for a forward-thinking individual who can balance operational efficiency with long-term strategic goals, while ensuring the continued protection of the business and its customers from evolving fraud threats.

Key Responsibilities:

Performance Oversight:
- Design and manage performance scorecards for all key functions within Fraud Solutions, aligning business unit output with the broader organisational objectives.
Productivity & Cost Efficiency:
- Drive sustainable productivity transformation across the unit, ensuring consistent, empathetic service delivery at a low cost-to-serve.
Technology & ROI Management:
- Provide oversight on advanced fraud detection technologies, ensuring the effective implementation and long-term return on investment.
Strategic Execution:
- Develop tactical strategies and delivery plans, embedding consistent fraud risk methodologies, governance practices, and operational controls.
Stakeholder Collaboration:
- Work cross-functionally with internal segments, channels, and product owners to ensure that fraud strategies are fully aligned with customer and business needs.

What Should You Bring?:

Extensive experience in performance management, strategic planning, or operational transformation – Ideally within fraud risk, financial crime, or financial services.
Strong ability to interpret and act on ROI metrics across cost, customer, technology, people, and risk.
Demonstrated success in leading cross-functional teams and managing a strategic technology deployment.
Able to influence and collaborate effectively at a senior leadership level.

Why This Role:
This is a unique opportunity to shape the performance strategy of a high-impact fraud function within a prominent financial institution.

The successful candidate will play a critical role in protecting customers and driving forward the organisation’s commitment to operational excellence and innovation in financial crime prevention.

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.