PURPOSE STATEMENT

Reporting directly to the Hospitality Manager, the Hospitality Trainer provides support and training of service, style and standards to all in-camp teams for Wilderness Namibia.

 
KEY RESPONSIBILITIES

• Develop and innovate new, relevant, fun experiences and moments for each camp
• Monitor and provide guidance to camps on the correct use of guest material
  
• Ensure camps are in line with the group in terms of branding and standards whilst still maintaining their own individuality through service and appearance
• Assist with updating of standards manuals and gauging compliance through observations and regular reporting
• Assist in monitoring guest feedback in camp and address any concerns with the area managers and managers per camp as to training needs
• Ensure training content is kept up to date according to changes in policies, procedures and/or approved standards.
• Liaise closely with the Training department on further training needs in the camps and what should be covered, this to include support tools for camps.
• Be present for training trips, both internal and external when required.
• Conduct training workshops where and when required in service and housekeeping.

 QUALIFICATION & EXPERIENCE

• A Diploma in Tourism & Hospitality / equivalent.
• 5 years minimum experience in the luxury travel industry, with 2 years having worked in a similar position
• Formal and thorough understanding of hospitality service and standards
• Management experience and skills.
• Mentoring/coaching skills and experience will be an added advantage
• Extensive interactions with and understanding of international luxury travel clientele and their expectations
• Knowledgeable in conducting audits on Services and Standards
• Experience with Brand Management and Camp Styling