Manager – Business Unit (National)

Location: Kempton Park, Johannesburg

Salary: R50 000 pm CTC plus Petrol card and cell phone 

Note: Travel will be necessary to our various branches – JHB, CPT, DUR, PE, GRJ and ELS

EE candidates only 

Main Purpose of the Job:

To develop, manage, and oversee the company nationally, ensuring operations align with company policies, procedures, budgets, and strategic objectives. The focus is on maintaining a cost-effective and sustainable business unit while managing partnerships and improving operational efficiency.

Key Duties:

Minimum Requirements

Qualifications:

• Bachelor’s Degree in Supply Chain or Logistic Management (NQF Level 7)

Experience:

• 5 Years’ experience in the Airline and Freight industry

• 3 Years’ Key Account Management experience

Functional Training:

• Winfreight Operations and Finance

• ISQMS (Integrated Quality Management System)

• Compliance Management

• Operations Management

• Business Risk Management

• Strategic Business Management

• Live Animal Regulations

Environmental / Other Conditions:

• Valid Driver’s Licence

• Own reliable transport

• Willingness to travel

• Ability and willingness to work extended hours at own initiative and/or request

Leadership Skills:

• Lead a team with integrity, fairness, and ethics

• Work collaboratively with sound judgment, decision-making, and problem-solving skills

• Ability to self-direct, take ownership, and complete projects timely

Strategic Thinking:

• Engage at tactical and strategic levels

• Build strong relationships with internal and external customers

Innovation:

• Develop new ideas to enhance the business

Regulatory Knowledge:

• Understanding of South African Civil Aviation Regulations (SACARs), Basic Conditions of Employment Act, Health and Safety Act, and other industry regulations

Financial Knowledge:

• Cost, revenue, and cash management

• Data and financial analytics

Primary Responsibilities & Duties

1. Contract and Rate Negotiations:

   • Draft Service Level Agreements (SLAs)

   • Ensure compliance with customer contracts

   • Monitor contract expiry dates and manage renewals

   • Negotiate annual rate increases

2. Business Development:

   • Understand market and customer needs

   • Grow the existing customer base

   • Offer value-added services

   • Implement ancillary services

3. Revenue Growth & Yield Management:

   • Develop pricing strategies for optimal yield

   • Identify and implement new service offerings

   • Set and achieve revenue targets

4. Customer Retention & Acquisition:

   • Maintain professional relationships with clients

   • Resolve customer complaints efficiently

5. Market Opportunities & Threats:

   • Identify new business opportunities and threats

   • Conduct competitor and market analyses

   • Develop strategies to mitigate risks

6. Financial Management:

   • Plan and coordinate the annual budget

   • Manage operational expenses to meet financial targets

   • Identify cost-saving opportunities

7. Audits & Regulatory Compliance:

   • Ensure adherence to aviation and industry regulations

   • Conduct audits and implement corrective actions

8. Stakeholder Engagement:

   • Collaborate with stakeholders for operational alignment

   • Monitor Service Level Agreements (SLAs)

   • Conduct customer satisfaction surveys

9. Technology Development:

   • Improve system efficiencies and customer service

   • Introduce new technologies to enhance services

10. National Management & Reporting:

    • Compile regular reports on customer satisfaction, growth, and profitability

11. Operational Planning:

    • Ensure effective communication and coordination with operations

    • Monitor and improve existing policies and procedures

12. People Management:

    • Ensure compliance with labor laws and company policies

    • Assess and manage staffing needs

    • Mentor and coach employees for professional growth

    • Participate in recruitment processes