Candidate Requirements

The successful candidate must have the following qualifications and characteristic

·         Microsoft or Comptia certifications (e.g., MCSA, MCSE, Comptia Server +)

·         Proven experience working in an IT support role, preferably in a corporate environment

·         Experience with networking (routers, firewalls, VPNs, LAN/WAN)

·         Strong knowledge of computer hardware, operating systems, networking protocols, and software applications.

·         Proficiency in troubleshooting technical issues and providing solutions.

·         Experience Microsoft Exchange

·         Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

·         Excellent communication and interpersonal skills, with the ability to effectively interact with users of varying technical abilities.

·         Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing potential issues.

Key Responsibilities:

·         Monitor backup jobs, identify failures, and implement corrective actions.

·         Perform regular backup tests and recovery drills to ensure data can be restored efficiently.

·         Monitor network performance and security, identifying and resolving any issues or vulnerabilities.

·         Set up and manage user accounts and permissions, ensuring proper access control.

·         Perform routine maintenance tasks, such as system updates and backups.

·         Provide technical support to end-users, responding to inquiries and troubleshooting issues in a timely manner.

·         Install, configure, and maintain computer hardware, software, and peripherals.

·         Collaborate with other IT team members to develop and implement IT solutions and strategies.

·         Document IT procedures, configurations, and troubleshooting steps for reference and training purposes.

·         Assist in the planning and execution of IT projects, such as system migrations or upgrades.

·         Provide training and support to users on IT systems and applications as needed.

·         Willingness to learn and understand our ERP and systems and applications

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