Candidate Requirements

Requirements:
Excellent written and verbal communication skills.

A natural problem solver with a high level of attention to detail.

Empathetic and patient, with a strong customer-first mindset.

Ability to thrive in a fast-paced, high-volume work environment.

Strong organisational skills and the ability to multitask effectively.

Tech-savvy with the ability to quickly learn new systems.

Comfortable assisting senior clients with varying levels of digital proficiency.


Preferred Experience (Nice to Have):
Previous experience in customer service within a ticketing company or events industry.

Experience working front-of-house at events or in a box office.

Familiarity with Trello, LiveAgent (CRM), Slack, Google Chat, or 3CX phone systems.

Background in marketing, creative industries, or payments/refunds handling.