Front Office Coordinator

Stellenbosch
Salary: Market Related
Job Type: Temporary
Sectors: Hospitality
Reference: SW005464/CL

Apply before May 01 2025 | 27 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Helderberg Wine Route: Stellenbosch: My client, an esteemed 5-Star Guest Lodge situated in the heart of the Cape Winelands, has a vacancy for a Front Office Coordinator to join their Team (temporary role). If you have a passion for hospitality, a captivating personality and the drive to deliver only the best results and first-class service skills, then this is just the position for you.

Purpose of Role: Support the Reservations Manager in overseeing Front Office operations, ensuring a seamless guest experience, maintaining service excellence, and assisting with administrative tasks.

Key Responsibilities include but are not limited to:

Guest Relations & Service:
- Provide a warm welcome and professional check-in/check-out experience
- Handle guest inquiries, complaints, and special requests
- Maintain guest profiles and ensure personalized service
Operations & Administration:
- Perform daily reception float checks, banking signoffs, and house account reviews
- Conduct stock checks (stationery, guest supplies, keys, etc.)
- Oversee front office hygiene, equipment maintenance, and safety compliance
Team Coordination & Support:
- Assist with training needs and team communication
- Ensure smooth shift handovers and operational updates
- Drive upselling culture and maintain service standards

Criteria:

Experience in front office, hospitality, or customer service roles
Strong administrative, communication, and organizational skills
Proficiency in Apex, Opera, and reservation systems is an advantage
Ability to problem-solve, multitask, and work under pressure
High level of proficiency in the English language

CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.