Restaurant Manager

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: SW005462/CL

Apply before May 01 2025 | 28 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Helderberg Wine Route - Stellenbosch: My client, an esteemed wine estate, is seeking an engaging, customer-focused Restaurant Manager with a passion for hospitality to join their F & B Team. If you excel in high-end dining, have a keen eye for detail, and are driven to deliver exceptional service, this could be the perfect opportunity for you.

Purpose of the Role: To oversee the daily operations of the restaurant, ensuring high standards of service, quality control, staff management, and customer satisfaction.

Key Responsibilities Include but are not limited to:

Operations & Administration:
- Prepare weekly shift rosters and manage restaurant cash-ups
- Oversee service quality, ambiance, and overall customer experience
- Monitor stock levels, place orders, and conduct inventory counts
- Ensure property maintenance and report issues promptly
- Respond promptly to emails from directors, clients, and suppliers
Customer Service & Quality Control:
- Manage guest relations, handle complaints, and monitor TripAdvisor reviews
- Ensure food presentation, service, and hygiene meet high standards
- Train staff on service etiquette, attire, and menu knowledge
- Advise customers on menu and wine choices, promote wine sales
Staff Management & Training:
- Recruit, train, and manage restaurant staff
- Conduct on-the-job training and enforce policies
- Organize shifts and ensure team efficiency
Beverage & Wine Management:
- Maintain an updated wine and beverage list
- Train staff on wine pairings and sales techniques
- Oversee stock control, inventory, and supplier returns
- Ensure wine cellar is well-organized and maintained

Criteria:

Experience in restaurant management, hospitality, or a similar role
Strong leadership, customer service, and problem-solving skills
Excellent knowledge of food safety, hygiene, and health regulations
Excellent computer skills and experience in hospitality POS and CRM systems
Wine expertise and ability to train staff on wine pairings
Excellent communication and organizational skills
Fluent in the English language

ONLY CANDIDATES WHO RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.