- Germiston
- Salary: R12 000.00 Per Month
- Job Type: Permanent
- Sectors: Logistics Procurement
- Reference: 2270419
Vacancy Details
Employer: Specifying Personnel
- Assist in responding to customer inquiries via phone, email, and chat.
- Support the team in handling customer complaints and de-escalating irate customers.
- Process and provide quotations for products and services.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and resolution of issues.
- Collaborate with other departments to resolve customer concerns effectively.
- Learn and apply company policies and procedures to provide accurate information
Required Skills
- Customer Service Agent: 1 to 2 years
- Call Center: 1 to 2 years
- Microsoft Word/Excel/Powerpoint: 1 to 2 years
Candidate Requirements
- Matric
- AA candidates only
- Diploma/Degree in Logistics/Supply Chain/Procurement
- Customer service/Call Center Certificate
- 1-2 years customer service exposure is a plus.
- Strong communication and active listening skills.
- Ability to remain calm and professional when dealing with difficult customers.
- Attention to detail and ability to multitask in a fast-paced environment.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook).
- Willingness to learn and take initiative.
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