- Cape Town
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Logistics Sales
- Reference: 2270128
Vacancy Details
Our client is seeking a proactive and customer-focused Referrals Agent to engage with customers
who have expressed a need for partner services, including Removals, Energy Performance
Certificates, and Surveys. The primary goal of this role is to communicate the benefits of our
trusted partner offerings and facilitate smooth and successful referrals. The ideal candidate
will be a confident communicator with strong sales abilities, excellent attention to detail, and a
customer-centric approach
Required Skills
- Logistics: 1 to 2 years
- Sales: 2 to 3 years
- Lead Generation: 1 to 2 years
Candidate Requirements
Key Responsibilities
• Actively reach out to customers in need of removals, EPCs, or property survey services.
• Actively reach out to customers in need of removals, EPCs, or property survey services.
• Effectively communicate the advantages of partnering with our trusted service providers.
• Manage both inbound and outbound calls, emails, and follow-ups to secure successful referrals.
• Accurately record customer details and service needs, ensuring a smooth handoff to our partners.
• Keep customer interaction and outcome records up-to-date in the CRM system.
• Collaborate with partner companies to deliver a seamless customer experience and ensure high satisfaction.
• Achieve or exceed referral and sales targets set by management.
• Offer outstanding customer service throughout the entire referral process.
• Manage both inbound and outbound calls, emails, and follow-ups to secure successful referrals.
• Accurately record customer details and service needs, ensuring a smooth handoff to our partners.
• Keep customer interaction and outcome records up-to-date in the CRM system.
• Collaborate with partner companies to deliver a seamless customer experience and ensure high satisfaction.
• Achieve or exceed referral and sales targets set by management.
• Offer outstanding customer service throughout the entire referral process.
7 people have applied for this job. 172 people have viewed this job.
