Service Admin Manager (Automotive) (JB5234)
Sandton, Gauteng
R22 000 to R25 000 a month
Permanent

An exciting opportunity exists for an experienced Service Admin Manager within the automotive industry. This role requires a dynamic individual to lead the administration and service operations of a fast-paced service department. The ideal candidate will have a strong background in dealership service management, capable of driving operational excellence, staff output, and profitability, while ensuring compliance with OEM standards and creating an exceptional aftersales experience for customers

Minimum Requirements:
Minimum 5 years’ experience in a senior service advisor/admin role and transitioned into service management
Experience with corporate dealerships and volume automotive brands
Proven track record of meeting departmental targets and achieving profitability
Strong experience managing service advisors, booking clerks, costing/warranty clerks, and suppliers
Proficient in MS Office and automotive platforms (Evolve and IAL advantageous)
Strong people management and conflict resolution skills
Entrepreneurial mindset and results-oriented
Able to perform under pressure in a high-volume environment
Transparent, honest, and a strong team player
Digital native, comfortable with fast-paced, tech-forward environments

Duties and Responsibilities:
Manage workshop administration and staff output, including service advisors, clerks, and suppliers
Oversee job card processing, warranty/service claim submissions, and cost authorisations in line with OEM standards
Drive labour sales and meet internal and external targets set per quarter
Daily, weekly, and monthly reporting: recon, WIP, cash outstanding, warranty claims, etc.
Maintain strong OEM relationships and ensure compliance with audits and policies
Monitor invoicing, payments, and outstanding OEM funds in collaboration with the finance department
Uphold 100% compliance in data management and document submissions to OEMs
Train and onboard new admin staff, ensuring adherence to all digital and procedural platforms
Implement systems for tracking, recording, and storing information related to services, recons, warranties, and parts
Maintain a CSI/SSI target of 90%
Conduct weekly quality checks on service and warranty submissions to meet OEM standards
Ensure full departmental compliance with Evolve, Auto Hub, and IAL platforms
Align daily operations with KPI deliverables and proactively adapt to changes in business needs
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later
 
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