Are you an experienced hospitality leader with a passion for operational excellence, luxury service, and strategic management? A leading 5-star hospitality group is seeking a Group Operations Manager to oversee the performance, consistency, and guest experience across multiple luxury lodges and hotels within the group.This is a high-impact, mobile role that requires frequent travel to properties across Southern Africa, offering a rare opportunity to influence top-tier operations while immersing yourself in some of the continent’s most iconic destinations.As the Group Operations Manager, you will act as the link between head office and on-site General Managers. You’ll ensure each property meets world-class standards in service, efficiency, and guest satisfaction while driving business performance, operational consistency, and staff excellence.

• Oversee day-to-day operations across a portfolio of 5-star lodges and hotels
• Support and guide General Managers in operational decision-making and service delivery
• Ensure consistent guest experiences aligned with the brand’s luxury identity
• Analyse property performance, identify gaps, and implement improvement strategies
• Develop and standardise SOPs, training protocols, and operational policies across all properties
• Monitor budgets, financial KPIs, staffing levels, and service quality
• Collaborate with departments such as HR, Finance, F&B, Housekeeping, and Maintenance
• Lead by example – supporting properties during high season, emergencies, or key events
• Ensure compliance with health, safety, and legal standards at all properties
• Report directly to senior executive leadership and contribute to group-level planning

• Minimum 8–10 years of experience in senior hospitality operations roles
• Proven experience managing or overseeing multiple luxury properties (hotel and/or lodge experience essential)
• Strong financial acumen and operational insight
• Excellent leadership, mentoring, and communication skills
• Experience in remote locations and/or lodge-based operations is a strong advantage
• Willing and able to travel frequently across Southern Africa (driver’s license essential)
• Strategic thinker with a hands-on, solutions-driven approach
• Impeccable attention to detail and a passion for 5-star guest service
• Hospitality degree or diploma required

• Lead and influence a prestigious, growing portfolio of 5-star properties
• Work with a passionate, values-driven executive team
• Competitive salary with travel allowances and performance bonuses
• Unique career opportunity in one of Africa’s top luxury hospitality brands
• Travel to breathtaking locations and work with iconic lodges and hotels