Head of Customer Support (MBA)

Johannesburg South
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: NWA004049/PCa

Apply before Apr 14 2025 | 13 Days left

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Vacancy Details

Employer: Network Recruitment

Urgently seeking an experienced Head of Customer Support with proven managerial skills to oversee the daily operations of a support department.

The incumbent will lead and manage a team of customer support agents, providing guidance, coaching and support to ensure that they deliver exceptional customer service.

You will also be responsible for performance monitoring, process optimisation, providing customer insights, monitoring metrics, training and development, and budget management etc.

Requirements:

MBA or relevant Masters Degree (non-negotiable)
Degree in Medical Technology or Healthcare
Experience dealing with various EXCO, MANCO and HOD members
Must come from the Medical industry
2 years managerial experience
Experience in the healthcare sector will be beneficial

Please email your CV to it@networkrecruitment.co.za along with certificates and payslips.

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.