RESPONSIBILITIES 

Results Delivery

• Contribute to crafting of the Network and Client Connectivity infrastructure strategy, ensuring the company's platforms meet existing and future business requirements.
• Design and innovate Network and Client Connectivity infrastructure solutions that maximize performance, reliability and resiliency allowing the company to offer its clients competitive and reliable services.
• Ensure the IM’s department’s Network and Client Connectivity infrastructure projects and initiatives are delivered on time, with prescribed quality and add value to the company's business. 
• Identify potential show stoppers and highlight this to the Project accompanied by solutions where possible.
• Apply cost effective principles when designing a challenging/complex Network and Client Connectivity infrastructure solutions taking cognizance of financial resources available.
• Suggest solutions where existing infrastructure can be used to accomplish a desired outcome thus reducing cost.
• Provide specialist input into the IM budget for Network and Client Connectivity infrastructure platforms.

Stakeholder Management

• Build relationships with colleagues, peers and staff by using appropriate interpersonal styles.
• Interact with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• Ensure the company's clients understand the network connectivity requirements of the company by engaging with the clients network and connectivity teams.
• Work with IM Service Delivery Managers and the Head of IT Infrastructure Management to promote awareness of capabilities, possibilities and limitations of the networks and client connectivity infrastructure across all stakeholder communities in the company
• Provide internal consultancy and expert opinions on Networks and Client Connectivity infrastructure to internal stakeholders.
• Provide advice to the company's clients’ network teams on options for implementing connectivity to the company's markets and services.
• Collaborate with other subject matter experts on projects and initiatives to ensure that issues are addressed smoothly throughout the project/initiative lifecycle.
• Leverage vendor and service provider networks to improve and enhance technical knowledge and enable the alignment of the company's networks and client connectivity solutions to industry trends.
• Mentor and coach new employees, junior Networks and Client Connectivity Infrastructure team members, Customer Support and others to help them improve their competencies on the understanding of the Networks and Client Connectivity infrastructure platforms.

Process Management

• Prioritise, plan and execute scheduled Networks and Client Connectivity maintenance, upgrades and optimisation activities to ensure highest level of performance and stability of the company's networks and client facing network.
• Seek continuous improvement opportunities in technology and process in order to deliver business value to company and clients.
• Write new processes and update existing in line with Business requirements.
• Maintain a sufficient level of technical fluency in the Networks and Client Connectivity platform infrastructure technology to enable adequate communication of capabilities, risks and issues to all stakeholder communities.
• Work with NSP's (Service Providers) and the company's clients to ensure high availability of the connectivity infrastructure to the JSE markets and services.
• Diligently monitor availability of the company's internal networks and network perimeter health.
• Provide 3rd level escalation support for the Networks, Client Connectivity BAU team and other company Businesss units.
• Ensure regular involvement in BAU operations support to identify areas for continuous improvement in processes and procedures.
• Apply specialist knowledge and skills to detect and identify irregular patterns and discrepancies in Networks and
• Client Connectivity platforms and initiate immediate action to resolve issues.
• Take cognizance of all changes in the production environment reported by the BAU support teams and make relevant updates to the network design and process documentation.
• Ensure the alignment of Networks and Client Connectivity infrastructure network designs to the roadmap informed by the Enterprise Architecture strategy. 
• Take ownership of the process for modelling, analysis, planning and testing for all new solution elements destined for the production environment.
• Take ownership of the Networks and Client Connectivity infrastructure Technology Reference Models (TRM).
• Write and document functional requirements/specifications documents and standard operating procedures for all new solution designs.
• Manage own delivery against department delivery plans and set timelines, identify obstacles to delivery and take appropriate action as required.
• Contribute to the infrastructural architectural strategy, including technology standardisation, modernisation and roadmaps.
• Lead infrastructure projects to design and implement solutions in accordance with defined with the company's processes and industry best practices.
• Design and implement short/long term strategic plans to ensure Networks and Client Connectivity capacity meets existing and future requirements.

Self-Management

• Improve personal capability and professional growth relating to field of expertise, in line with the company's objectives by discussing development needs and proposed solutions with management.
• Keep abreast of changes in relevant technology disciplines through self-study, research and leverage of own personal networks and formal training.
• Epitomise living the company values, displaying professional conduct and adherence to required technical standards.
• Conduct continuous research and development into new technologies, keep abreast of latest technology trends.

Transformation and Innovation Contribution

• Research, analyse, develop and implement continuous improvement processes and procedures for the Networks and Client Connectivity platforms.
• Proposing well researched innovative ideas and value adding Windows and Virtualization infrastructure solution designs.
• Up skilling of junior team members in the immediate team as well as in the Customer Support team.
• Contribute to the company clients and Service Providers understanding of exchange and capital markets connectivity requirements.
• Contribute to Customer Support client calls acting in an advisory capacity.