Customer Account Management: Consultant

Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you!

We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.

Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

1. Customer Engagement: Communicate effectively to obtain relevant information.
2. Customer-Centric Approach: Handle interactions with care and professionalism.
3. Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.

Competency Requirements:

• Knowledge:

  • In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections  systems
  • Familiarity with relevant legislation (CPA, NCA, etc.)
  • Proficiency in Microsoft Office and relevant systems/applications

• Skills:

  • Strong telephone etiquette and negotiation abilities
  • Effective written and verbal communication
  • Conflict management and emotional intelligence
  • Business numerical skills and attention to detail

• Behaviors:

  • High level of integrity and personal resilience
  • Energy, drive, and a customer-oriented mindset
  • Ability to influence others and engage with diversity

Minimum Qualification:
Matric certificate or Diploma/ Degree in customer service, business communication, or a related field.