Customer Service Agent

Apply before Apr 03 2025 | 4 Days left

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Vacancy Details

Employer: Blueion Support Services

    We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

    Key Duties and Responsibilities:
    • Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
    • Apply techniques to convert new registrations and then maintain client retention.
    • Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
    • Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
    • Communication with clients is via email, phone, and chat.
    • Preferably someone with iGaming experience

    Minimum Education and Experience required:
    • Preferably a tertiary education.
    • Minimum of 1 -3 years within a call centre environment including night shifts.
    • Knowledge of customer service principles and practices.
    • Numeric, oral, and written language applications (30+ wpm).
    • Excellent relationship building skills.
    • Psychological analysis ability.
    • Strong negotiation skills.

    Key Competencies to Succeed:
    • Vibrant and Passionate.
    • Proactive and self-motivated.
    • Good team spirit.
    • Adaptability.
    • Attention to detail and accuracy.
    • Ability to work well under pressure.

    Desired Skills
    • Customer Service Agent
    • Customer Service Principles
    • Customer-oriented
    • Promoting
    • Outbound calls
    • Client retention
    • Customer relationships
    • Negotiation skills
    • Fluent in English
    • Strong sales background
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