Purpose of the Role

To support, quote and generate parts sales with existing and potentially new customers.

Key Performance Areas

• Correctly identify the needs of the customer
• Build strong customer relationship
• Meet monthly parts sales targets
• Identify and implementation of parts sales campaigns
• Candidate would be solely responsible for the parts department, (picking/packing/stock variances)
  
• Processing of parts quotations and sales orders
• Assist service department to identify parts
  
• Book parts for service technicians
  
• Follow-up and resolve customer parts order enquiries
• Provide regular feedback to customers on back orders and stock
• Monthly parts sales performance and market activity reports
• Meet objectives set to achieve individual and team targets
  
• Assist with annual wall-to-wall stock take
• Assist finance department with debtor and vendor queries
  
• Accurate monthly forecasting according to pipeline/budget
  
• Regularly attend and participate in team POP meeting
• Maintain a safe working environment (according to safety policy and procedures
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• 2-3 years’ experience in a similar role
• Technical experience

Competencies

• Problem Solving
• Attention to Detail
• Strong communication skills
• Building Relationships
• Teamwork
• Customer service orientation
• Commercial orientation