Operations Manager (Retail) (JB5218)
Houghton, Gauteng
R40 000 to R45 000 a month CTC
Permanent

A leading retail brand is seeking an experienced and dynamic Operations Manager to oversee the operational functions of all its retail stores nationwide. This pivotal role requires a strategic leader who will ensure smooth operations across Sales, Marketing, Admin, HR, Project Management, Training and Development. The ideal candidate will provide direction, guidance, and unwavering support to store teams, driving overall business performance and aligning all operations with the brand's goals

Minimum Requirements:
Bachelor’s degree (BCom) in Retail Management or a related field (preferred)
Minimum of 6+ years in a retail operations management role overseeing multiple store locations
Proven leadership experience in managing and mentoring store management teams
Strong financial management skills, including payroll, budgeting, and cost control
Proficient in retail analytics and performance reporting, with a data-driven approach
Solid understanding of retail policies, risk management, and labour law compliance
Proficiency in retail management systems and Microsoft Office Suite
Willingness and ability to travel to various store locations
Availability to work weekends and public holidays as required

Duties and Responsibilities:
Operational Efficiency & Strategy
Lead and manage operations across all retail locations to ensure seamless functionality
Partner with senior leadership to implement strategies for improving sales and customer experience
Monitor operational performance and recommend strategic improvements
Maintain brand standards and ensure all stores operate optimally
Retail Performance Reporting
Oversee and analyze key metrics including sales trends, foot traffic, and inventory
Deliver regular performance reports and insights to senior management
Use data to identify opportunities for improvement and ensure target achievement
Inventory Management & Stock Control
Supervise inventory across all stores, maintaining optimal stock levels
Coordinate with store managers to prevent overstocking or stockouts
Implement stock control processes and minimize loss or shrinkage
Oversee the execution of required stock counts
Operational & Team Leadership
Lead, mentor, and develop store managers and teams
Foster a positive, inclusive, performance-driven culture across stores
Ensure consistent delivery on KPIs including sales and customer satisfaction
Policies, Compliance, and Risk Management
Enforce compliance with company policies, retail standards, and legal requirements
Conduct audits and ensure adherence to health and safety regulations
Identify and manage operational risks, including inventory and employee welfare
Investigate and document any incidents or accidents, ensuring corrective actions are taken
Financial & Cost Management
Oversee payroll and budget processes, ensuring legal and internal compliance
Monitor labour costs and ensure efficient staffing
Approve payroll and manage attendance, scheduling, and time-off

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
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Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.