The Cluster Manager is required to engage Retailers consistently and act as the primary contact point for all Business-related issues and opportunities.

The Cluster Manager will operate in the eastern half of the Eastern Cape and represent the company in maximising profit margins, to ensure delivery of value to the Retailer, ensure compliance to their standards and execute image stewardship in line with agreed targets.  

Key Accountabilities:

1. Development of service station business plans in conjunction with retailers
2. Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators monthly calls in line with agenda
3. Sales target achievement against sales budget
4. Optimal resource allocation
5. Provision of market intelligence to management and point of contact for retailers on operational issues
6. Dealer Compliance in line with organisational and regulatory requirements
7. Payment for product in line with policy
8. Customer Service Agent and image stewardship evaluations
9. Dealer Satisfaction Index / Relationship Management via Retailer surveys
10. Dealer support
11. Training and subject matter expertise on process and standards
12. Accurate wet stock management
13. Corrective action in conjunction with maintenance and logistics teams as required