Snr Level 3 FINANCE SOFTWARE Support - Property

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: CPT004345/MV

Apply before Apr 25 2025 | 26 Days left

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Vacancy Details

Employer: Time Personnel

Do you live in Cape Town and have proven expertise in an IT customer facing support role dealing with financial accounting software, where you can add value to our UK Client's hybrid team based in SA? Essential to be proficient in:Bootstrap, PHP frameworks like Code Igniter, LAMP (Linux, Apache, MySQL, PHP), JavaScript, CSS, Git/Subversion.

REQUIREMENTS

3-5 years of customer-facing experience providing support for financial accounting software, in the property management sector.
Strong technical troubleshooting skills with the ability to interpret and resolve issues, particularly in relation to financial software.
Previous experience in the IT industry, including standards, solutions modeling, and systems behavior, would be beneficial.
Familiarity with SaaS environments is highly advantageous.
Ability to clearly explain technical issues to non-technical users.
Web technologies: Bootstrap, PHP frameworks like Code Igniter, LAMP (Linux, Apache, MySQL, PHP), JavaScript, CSS, Git/Subversion.
A self-starter with a passion for working in a fast-paced, agile environment.
Experience with the following is non-negotiable:
Proven expertise in financial accounting software (preferably in property management).
3rd line technical support experience with the ability to manage and resolve complex technical issues.
Solid experience with customer-facing roles in technical support.

DUTIES

Provide 1st, 2nd, and 3rd line technical support for the company's Online customers, ensuring issues related to our software (including financial and accounting elements) are resolved in a timely manner.
Lead or participate in the onboarding of new customers, including software setup, implementation, and training.
Test and deploy SaaS solutions while managing technical scopes and client expectations.
Develop Statements of Work (SOWs) to ensure successful solution deployments.
Work closely with the management team to create best practice technical support processes and workflows aligned with business objectives.
Keep up-to-date with technology trends and industry best practices

Salary: R negotiable dependent on experience

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About Time Personnel

Because we specialise in Companies, not specific industries, our focus is your company’s individual CULTURE and DYNAMICS. We are a Cape Town based boutique recruitment agency, who have been running for 14 years and can, collectively, offer well over 70 years of experience to our clients. We believe each of our clients deserves our time to research and collate all relevant data around their company in order for us to present the best candidates. We do not simply send through a CV.

We ensure the MATCHING has been done to a “T”, which includes your COMPANY and CULTURE requirements, so you only receive the best and we save your TIME!

How do we deliver positive results saving you TIME?

A unique take-on process, eliminating TIME wasting for all parties concerned.
Solution driven, for when problems occur.
Experts in screening all the resumes that cross our path, ensuring we find the perfect MATCH.
Hands-on, from interview process, placement and beyond, making sure that solid relationships are cemented.
Continually keeping abreast of South Africa’s stringent Labour Laws.