General Description

As Head of Department (HOD) you are responsible for leading, managing and developing a department to ensure high standards of excellence, while also managing staff, resources, budgets, sales, stocks and promoting a positive learning environment.

Sales responsibilities include being responsible for communicating the benefits of a company's products to drive sales. Serve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services

Key Roles and Responsibilities

• Strategic Planning – Developing and implementing departmental plans that align with the overall organizational goals.

• Staff Management – Managing, developing, assisting, monitoring and training of staff to ensure high performance and professional development.

• Policy Implementation – Ensuring that department policies and procedures are followed and that staff are aware of them.

• Communication – Keeping staff and stakeholders informed about departmental activities and developments.

• Problem Solving – Addressing issues and challenges within the departments in a timely and effective manner.

• Collaboration – Working with other departments and stakeholders to achieve organizational goals.

• Representing the Department – Representing the department at meetings and events.

• Present, promote and sell products/services to existing and prospective customers

• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.

• Establish, develop and maintain positive business and customer relationships.

• Reach out to existing customers as well as accompanying staff on visits to their customers.

• As per the need of the business, assist with customer requests and or short falls in deliveries.

• Follow up on referrals of new customers as per the need of the business.

• Expedite the resolution of customer problems and complaints to maximize satisfaction.

• Achieve agreed upon sales targets and outcomes within schedule.

• Monitor stock levels to ensure minimum stock holding is maintained.

• Maintain and monitor stock levels at consignment stock customers, stock to be physically counted on a monthly basis.

• Coordinate sales effort with team members and other departments.

• Analyze the territory/market’s potential, track sales and status reports.

• Monitor and track potential competitor activity.

• Investigate industry networks/expos to drive or source potential business.

• All customers to be vetted prior to approval of credit application.

• Follow up with customers on outstanding debts.

• Continuously improve through feedback.

• Submit monthly and weekly sales reports.

• Attend weekly & monthly (MMM) Sales Meetings.

• Assist in coordinating any promotional events.

• Comply with company policies and processes.

• Manage and assist with any changes required on back end for Repsly sales app.

• Complete any and all duties, as required from time to time, that fall outside the employees’ general scope of daily duties.