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Software Support Consultant

Johannesburg South
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: ITE006609/DAP

Apply before Apr 24 2025 | 10 Days left

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Vacancy Details

Employer: Network Recruitment

Our client, a key player in the bio-metrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products.

Responsibilities:

Provide software & hardware support on all our products.
Build solid business relationships with our clients.
Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers and the development team.
Ensure the proper recording and closure of all issues.
Complete onsite networking fault prevention, as well as resolved onsite challenges.
Prepare accurate and timely reports.

Requirements:

2 years’ experience in the time & attendance/access control field would be ideal.
Must have at least 2 years telephonic, call centre and field support experience.
A+, N+ certification and networking experience.
Excellent written and verbal communication skills.
Valid driver’s license.

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.