Customer Care Consultant

Company: Awesim Telecoms (Pty) Ltd
Location: Johannesburg, Hyde Park
Type: Full-Time Permanent

Salary: Market-related

Are you a natural problem-solver with a genuine passion for providing exceptional support in a fast-paced environment? Do you thrive on taking ownership and exceeding customer expectations?

Join our team at Awesim as a Customer Care Consultant, where you'll be at the forefront of our customer interactions, embracing responsibility for their needs and driving excellence in every support experience.

Key Responsibilities:

• Deliver top-tier support through calls, live chat, and other communication channels.
• Resolve queries efficiently and accurately in the first interaction.
• Uphold service excellence by following SOPs and escalation protocols.
• Meet or exceed the daily minimum service request processing target.
• Analyse system algorithms through human validation to ensure alignment with business rules.

Why Join Us?

At Awesim, we are committed to investing in South Africa’s talent by creating meaningful job opportunities for our agents in the local market.

As a Customer Care Consultant, you'll be focused on delivering exceptional service and fostering the growth in satisfaction and success of each customer you interact with, making a real difference in their experience.

Join Awesim, a company that values its people and is driven to empower its workforce to reach new heights. This is your opportunity to make a real difference.

Steps to apply for the position:

1. Ensure you have access to a screenshot or snipping tool.
2. Complete the 2 Minute Typing Test by clicking on the below link or copy and paste it into your internet browser. Select the "normal" option when completing the test. https://www.typingtest.com/benchmark.php 
3. Screenshot your results and email it to recruitment@awesim.co.za
4. Submit your CV and video application by clicking on this Wamly link or copy and paste it into your internet browser:https://my.wamly.io/verify/generic/verify/e8c9f5c8-8908-4d76-9c19-8252d4f760e1/QXdlc2ltIFRlbGVjb21zIChQdHkpIEx0ZC9DdXN0b21lciBDYXJlIENvbnN1bHRhbnQvcmVjcnVpdG1lbnRAYXdlc2ltLmNvLnphL09QRU4=

If you do not receive any communication from our recruitment team by 31 May 2025, please consider your application unsuccessful.