We are seeking a Customer Service Representative to join our team and serve as the first point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide exceptional service across various channels, including phone, email, and chat. You’ll play a key role in ensuring customer satisfaction and building lasting relationships.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Process orders, forms, returns, and requests efficiently and accurately

• Work closely with other departments to resolve customer concerns

• Maintain detailed records of customer interactions and transactions

• Stay updated on product knowledge, company policies, and procedures

• Meet performance targets and contribute to team goals