Main Purpose of the Job
To work closely with both divisions and other customers (Internal and External) to ensure that the most competitive, cost-effective and shortest transit times for international air freight consignments are achieved.
Key Responsibilities:

Act on all enquiries received from the customers
Act on instructions received from the customers
Make bookings with the airline and co-ordinate delivery and collection of cargo to the handling agents
Monitor the cargo to fly as booked.
Advise the customers of any non-conformances and propose resolution

Additional Responsibilities:

Manage and monitor day-to-day aspects of bookings, shipping, tracking and tracing of all airfreight consignments
Ensure that the correct rates are applied
All compliance issues with airlines and handlers are adhered to.
Maintain a filling system ensuring all the required documentation is filed and up to date
Perform any other tasks related to the overall objective of the position
Able to assist in other areas of operations as directed by management.
Escalate and address any points which results in non-compliance

Health, Safety and QMS:

Ensure QMS requirements are integrated into the departments business processes.
Implement continuous Improvement of business processes.
Ensure that all Health and Safety protocols, including those for Covid-19 are implemented and followed

General Admin:

Provide quick and responsive service.
Resolve received queries within KPI.
Keep abreast with the industry’s new products and services.