Web Junior Technical Support Agent

Cape Town
Salary: R750.00 - R1 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: 126586

Apply before May 24 2025 | 54 Days left

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Vacancy Details

Employer: Hire Resolve

Hire Resolve is looking for a Web Junior Technical Support Agent to join their team in Cape Town, WC. The client is looking for a technically skilled (IT) candidate with all-round problem-solving abilities for the position of Technical Support Agent. The duties of the Support Agent include troubleshooting and problem-solving IT / ISP related issues our customers may have.

The Agent is expected to display good interpersonal skills as they will interact with customers and colleagues from various departments and executive levels. They will be required to comprehend, diagnose and resolve technical tasks independently; and assess the internet connectivity needs of our customers.

Job Description:

Office bound Agent accepting and responding to chat messages, emails/tickets and inbound calls. The candidate will be working in an IT / ISP environment supporting residential end users and businesses. The candidate will join our technical team comprising of Network
Technicians, a Network Administrator and a Network Engineer.

Roles & Responsibilities:

Provide chat, email and/or telephonic support to end users and businesses
Troubleshoot Internet related connectivity issues as reported by our customers
Provide general sales info to customers as required
Configuring customer equipment for the installation teams
Test and booking-in of faulty hardware (routers, switches, beams etc) to suppliers
Scheduling and assigning equipment and services to installations on our CRM system
Working with other IT, ISP & Sales support personnel in maintaining the efficiency of tasks
Updating customer profiles with any changes regarding the technical support offered

Requirements:

A+ and N+
Basic Networking Diploma or similar
Experience and/or understanding of navigating through Windows 10 and up
Knowledge of using and installing Microsoft Office suite software
Work experience in an ISP support environment (advantageous)
MikroTik knowledge (highly advantageous)

If you would like to apply for this position, kindly forward your CV to Gaby Turner at gaby.turner@hireresolve.us or you may forward your CV to itcareers@hireresolve.za.com

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About Hire Resolve

Hire Resolve removes the stress of the career search by understanding you as an individual. We take more than just your qualifications into account, considering factors like your salary and benefits expectations as well as your preferred workplace culture to ensure that we find the perfect opportunities to meet your unique needs.

As a specialist recruitment agency, we focus on the Engineering, Finance, IT, Mining, Manufacturing, and Logistics industries. Our team of recruitment consultants is well-versed and highly networked in the industries in which they operate and are dedicated to ensuring that every placement is a perfect fit.