Hire Resolve's client is looking for a highly organized and customer-focused Front of House Manager/Receptionist to oversee front desk operations and ensure an exceptional guest experience. This role is located in Yzerfontein, Western Cape. This role requires excellent communication skills, strong leadership abilities, and a passion for hospitality. The ideal candidate will be responsible for ensuring guests have a seamless experience from inquiry to check-out.

Responsibilities:

• Oversee front desk operations, ensuring efficiency and excellent customer service.

• Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.

• Implement and maintain front office policies and procedures.

• Manage guest reservations, check-ins, and check-outs efficiently.

• Address guest inquiries, complaints, and requests in a professional manner.

• Maintain accurate records of guest information and financial transactions.

• Prepare daily reports and analyze data to identify trends and areas for improvement.

• Manage inventory of office and guest supplies, placing orders as necessary.

• Ensure the front desk area is always clean, organized, and welcoming.

• Train, coach, and motivate housekeeping and front office staff to uphold service standards.

Requirements:

• Proven experience in a front office, hospitality, or customer service role.

• Excellent communication and interpersonal skills, both written and verbal.

• Strong leadership and problem-solving abilities.

• Ability to manage multiple assignments and deadlines with effective prioritization.

• Proficiency in Microsoft Office and property management systems (NightsBridge experience is a plus).

• Positive attitude, strong work ethic, and adaptability.

• High attention to detail and ability to maintain confidentiality.

• Flexibility to work weekends, holidays, and non-traditional hours as required.

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Rachel van Dyk at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  hospitality_careers@hireresolve.us

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.