Bookings Clerk (Motor Industry)

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Automotive
Reference: SW005433/ML2

Apply before Apr 19 2025 | 25 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

A Well-established Luxury Dealership has an opportunity for an experienced Booking Clerk with at least 2-3 years relevant experience in a similar role at an automotive Dealership to join their team in Stellenbosch

The main purpose of this role is to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.

Requirements:

Minimum Senior Certificate - Grade 12
2-3 years relevant industry experience
Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
Motor dealership industry experience is essential
Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
Some mechanical knowledge would be a significant advantage
Good communication skills

Duties will include, but are not limited to:

Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.
Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.
Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.
Training and Development: Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions.

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.