Key Responsibilities:

•Support the billing process for insured and self-pay patients

•Confirming Patient account charges.

•Submitting claims to insurance companies and resolving queries to enable invoice settlement.

• Monitor and manage outstanding accounts, identifying and resolving queries

• Ensuring that invoices are approved for Settlement and Payments are received on time and overdue accounts are dealt with promptly and effectively.

• Build strong relationships with insurance companies to ensure efficient invoice approval and payment, and effective dispute resolution.

• Resolve queries and issues related to billing and credit control

• Identify and escalate any issues or risk related to billing and credit control.

• Provide regular reporting on billing and credit control activities and aged debt reporting

• Develop and implement effective credit control procedures to ensure that all invoices are paid in a timely manner

• Keep up to date with changes in healthcare regulations and insurance policies to ensure that the organization's billing practices are compliant

Key Requirements:

• Previous experience in a billing and credit control role, ideally within the healthcare industry

• Strong knowledge of medical billing and coding practices including understanding of different billing systems, private medical insurance plans and reimbursement method (billing system examples – Elixir Live, Medidi, iHealth, Healthbridge, Vericlaim)

• Strong communication and interpersonal skills with the ability to build and maintain relationships with stakeholders

• Excellent attention to detail and accuracy

• Strong problem – solving skills and the ability to identify and escalate issues to achieve resolution

• Ability to work effectively in a team environment

• Proficiency in Microsoft Office, Excel, and Billing software