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Call Centre Operations Manager

Pretoria East
Salary: R29 167.00 - R33 333.00 Per Month
Job Type: Permanent
Sectors: Business Management
Reference: ITE006699/DEP

Apply before Apr 19 2025 | 15 Days left

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Vacancy Details

Employer: Network Recruitment

A growing organization in the health and wellness space is seeking a driven Operations Manager to lead a dynamic call center team. This role offers the opportunity to transform service delivery, enhance customer satisfaction, and drive real impact.If you're passionate about motivating teams, improving service quality through data-driven decision-making, and growing a high-performance culture, this one’s for you.

Qualifications:

Relevant university Degree
Minimum 3 years in a call center managerial or supervisory role (preferred)
Industry experience in Pharmaceuticals / a Pharmacy is advantageous

Requirements:

Strong data analysis and Excel skills – this is crucial
Ability to multitask, remain calm under pressure, and make decisive calls
Proficiency in Microsoft Office and call center tech systems

Key Responsibilities:

Drive KPI performance and operational excellence (hourly, daily, and monthly)
Recruit, train, coach, and lead Call Center Agents
Analyze call center data to improve service delivery and efficiencies
Handle escalations, coach teams through complex issues, and manage team meetings
Develop and implement process improvements
Monitor service levels and ensure that goals are met
Collaborate with senior management on the strategy and goal setting
Support Agents and operations with ad hoc tasks and projects

Apply now!

For more IT and Operations jobs, please visit www.networkrecruitmentinternational.com

If you have not received a response within two weeks, please consider your application unsuccessful. Your profile will be kept on our database for future roles.

For more information contact:
Frankie Deppe
fdeppe@networkrecruitment.co.za

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.