A well-established beachfront venue in Yzerfontein is looking for a dedicated and customer-focused Front of House Manager/Receptionist to oversee front desk operations and accommodation management. The ideal candidate will ensure seamless guest experiences, from reservations to check-out, while maintaining high standards of service, cleanliness, and efficiency.

Key Responsibilities

• Manage front desk operations, ensuring smooth and efficient service.
• Oversee guest check-ins, check-outs, and reservations.
• Handle guest inquiries, concerns, and special requests with professionalism.
• Maintain accurate guest records and financial transactions.
• Ensure common areas and guest accommodations are clean and well-maintained.
• Supervise and train housekeeping staff to uphold service standards.
• Prepare daily reports and analyze trends to improve operations.
• Manage inventory of office and guest supplies, placing orders as needed.
• Uphold front office policies and procedures to enhance efficiency.
• Ensure the reception area is always organized and welcoming.

Requirements

• Strong communication and interpersonal skills.
• Excellent leadership and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office; knowledge of NightsBridge Property Management System is a plus.
• Positive attitude, adaptability, and strong work ethic.
• High attention to detail and ability to maintain confidentiality.
• Willingness to work weekends and holidays as required.

Why Join Us?

• Work in a stunning beachfront location.
• Be part of a passionate and dynamic team.
• Play a key role in shaping guest experiences and business success.
• Enjoy a rewarding and hands-on hospitality leadership role.