The Store Manager is responsible for leading and managing all aspects of the Nintendo store, ensuring an exceptional customer experience, achieving sales targets, and maintaining efficient store operations. This role requires a strong passion for gaming, excellent leadership skills, and a deep understanding of retail management. The ideal candidate is a gaming enthusiast who can create an engaging and immersive environment for customers.

Key Responsibilities

1. Sales & Customer Experience

• Drive sales and ensure the store meets revenue targets.
• Deliver an engaging and immersive customer experience aligned with the Nintendo brand.
• Develop customer loyalty programs to enhance repeat business.
• Stay up to date with gaming trends and provide expert product knowledge.
• Foster a gaming community within the store through events and customer engagement.

2. Stock & Inventory Management

• Optimise stock levels in collaboration with the supply chain team.
• Ensure accurate stock mix and availability to meet customer demand.
• Conduct regular stock audits and minimise stock loss.
• Manage trade-ins and ensure compliance with store policies.

3. Store Operations & Compliance

• Oversee daily operations, including banking, cash handling, and reconciliation.
• Ensure the store meets internal audit standards and regulatory compliance.
• Maintain high standards in visual merchandising and store presentation.
• Implement and uphold Nintendo’s brand guidelines and store policies.

4. Team Leadership & Performance Management

• Recruit, train, and develop a high-performing team passionate about gaming.
• Monitor staff performance, provide coaching, and drive employee engagement.
• Schedule and manage staff to ensure optimal coverage and efficiency.
• Inspire and motivate the team to share their gaming knowledge and enthusiasm with customers.

Required Skills & Experience

• 3+ years of experience as a Store Manager in retail (gaming or electronics preferred).
• Strong leadership and people management skills.
• Excellent understanding of sales, customer experience, and stock management.
• Passion for gaming and familiarity with Nintendo products.
• Ability to work in a fast-paced, customer-driven environment.