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MIS Analyst

Centurion
Salary: Market Related
Job Type: Permanent
Sectors: Technology
Reference: NES021294/KOMU

Apply before Apr 15 2025 | 13 Days left

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Vacancy Details

Employer: Network Recruitment

This role involves monitoring and managing CRM data in order to maintain data integrity, overseeing warranty claim processes, and supporting the Parts and Service Manager of an International Equipment Manufacturer.

MIS Analyst - Technical Team Lead - Centurion

Duties:

CRM Data Management:
- Regularly review and analyse CRM data to ensure accuracy and integrity.
- Identify and rectify data inconsistencies or errors.
- Generate and distribute reports on CRM performance, service trends, and departmental KPIs.
- Develop strategies to improve CRM workflows and align with departmental objectives.
Data and Process Improvement:
- Analyse operations and market trends to identify opportunities for workflow improvement and enhanced customer interactions.
- Study competitor activities to inform strategic decisions and recommend enhancements.
Reporting and Documentation:
- Prepare and maintain detailed records of departmental activities, including service reports, CRM updates, and team performance metrics.
- Compile monthly reports with recommendations and updates on relevant KPIs.
Team Monitoring and Assistance:
- Oversee and guide daily activities of team members in the after-sales department to ensure processes and quality standards are met.

Requirements:

Minimum 3 years of experience in an after-sales service or customer service environment; understanding of warranty processing or technical support in a related industry is preferred.
Prior experience with CRM systems and data management - essential.
Proven track record with leading a small team.

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About Network Recruitment

Network Recruitment

Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.

Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.

Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.

Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.