
- Hout Bay
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: JHB001262/HH
Vacancy Details
Employer: Bright Placements
Our client is looking for a highly skilled and experienced Assistant General Manager (Operations) to join their 5-star hotel team. The ideal candidate will be responsible for overseeing all operational aspects of the hotel, ensuring smooth day-to-day operations, and supporting the General Manager in achieving business goals. This role requires strong leadership, a keen eye for operational efficiency, and a passion for delivering outstanding guest experiences.
Key Responsibilities:
- Supervise and manage all hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments.
- Ensure high operational standards are met, focusing on efficiency, quality, and guest satisfaction.
- Monitor guest feedback and address any issues or concerns to maintain an exceptional experience.
- Coordinate with department heads to ensure seamless communication and collaboration across all hotel functions.
- Support the General Manager in developing and implementing strategies to improve hotel performance, service quality, and operational costs.
- Oversee staff training and development programs to enhance performance and ensure compliance with hotel policies and procedures.
- Manage staffing schedules, ensuring optimal staffing levels for smooth operations.
- Assist in the planning and execution of hotel events, promotions, and special activities.
- Analyze operational performance, track key performance indicators (KPIs), and implement improvements to meet financial and service targets.
- Drive and manage the hotel's operational budgets, ensuring cost control and profitability.
- Ensure compliance with health, safety, and legal regulations across all hotel departments.
- Minimum of 5 years of experience in an Assistant GM role or similar within the hospitality industry, preferably in a 5-star hotel.
- Strong background in hotel operations, including front office, food and beverage, housekeeping, and maintenance.
- Proven staff management and leadership skills, with experience in training, development, and performance management.
- Excellent problem-solving, organizational, and communication skills.
- Strong understanding of operational procedures, financial management, and cost control.
- Ability to work effectively in a fast-paced, high-pressure environment while maintaining high service standards.
- Detail-oriented with the ability to oversee multiple areas of hotel operations simultaneously.
- Proficient in hotel management software and operational systems.
- A passion for delivering exceptional service and ensuring smooth, efficient hotel operations.
103 people have viewed this job.
Similar Jobs
Assistant GM Operations
- Hout Bay
- Job Type: Permanent
- Posted 17 Mar 2025 | 29 Days left
Assistant General Manager (Operations focused)
- Hout Bay
- Job Type: Permanent
- Posted 17 Mar 2025 | 28 Days left
More Jobs at Bright Placements
Assistant Restaurant Manager
- Cape Town
- Job Type: Permanent
- Posted 19 Mar 2025 | 30 Days left
Assistant General Manager Events
- Hout Bay
- Job Type: Permanent
- Posted 18 Mar 2025 | 60 Days left
Junior Accountant
- Pretoria
- Job Type: Permanent
- Posted 17 Mar 2025 | 29 Days left
Assistant General Manager (Events)
- Atlantic Seaboard
- Job Type: Permanent
- Posted 17 Mar 2025 | 29 Days left