About Our Client:
Our client is a fast-growing and dynamic company specialising in cutting-edge therapy products that support the UK's leading physiotherapists in achieving faster patient outcomes. With a strong presence in both the private and NHS sectors, they are committed to providing tailored solutions that enhance patient care. Established seven years ago, the company is expanding rapidly and prides itself on its proactive, customer-centric, and adaptable approach. The team is known for going above and beyond for their clients, ensuring strong retention and repeat business.

Job Description:
Our client is seeking a Customer Service Representative to join their growing team. This role is ideal for a proactive individual with a passion for customer relationships and sales. The position is 60% proactive and 40% reactive, requiring a confident communicator who enjoys outbound calling, operational efficiency, and logistical coordination.

Key Responsibilities:
Outbound Sales & Relationship Building: Engage with existing customers through outbound calls to strengthen relationships and increase their spend.

Operational Support: Conduct routine system checks and generate reports to ensure smooth business operations.

Logistics Coordination: Handle minor logistical tasks, including booking freight with approved providers.

Customer-Centric Solutions: Respond to client needs with efficiency and adaptability, ensuring high customer retention and satisfaction.