Mission/ Core purpose of the Job:

A self-motivated, customer service orientated cleaning supervisor required to manage a team of commercial cleaners and general workers.

Supervisory / Leadership / Managerial Complexity:

• Directing, guiding, motivating and influencing all cleaners, general workers to enable effective service delivery.
• Advise Managers, who will be responsible for day-to-day management of Cleaning and Hygiene at the respective sites.
• Employee relations and collaborative teamwork
• Contribute as part of the BSS Team

Role Complexity:

• High standards of service delivery at all levels.
• Investigate, propose and implement innovative and quality Cleaning and Hygiene solutions.
• Ensure the implementation of, policies and procedures.

Responsibility towards:

• Direct reports, Cleaning and Hygiene Manager
• Matrix reports, Executives and Managers
• Key customers,
• Key suppliers, Outsource Soft Services Vendors
• Relations, All suppliers, contracted consulting companies, all internal clients

Education:

• Matric

Experience:

• 3-5 years' experience in a major corporate environment in the cleaning and hygiene field.

Knowledge:

• Risk Management
• ISO 9001
• SHE Management
• Computer literacy

Skills / Physical competencies:

• Problem solving and feedback Skills
• Communication
• People management
• Conflict resolution
• Time management 
• Proactive planning

Behavioural qualities:

• Service orientated
• Patience
• Ability to handle stress
• Ability to handle fast pace and rapid change

• Should there be the requirement, the ability to work long hours under constant work pressure.
• Ability to travel to regions and at times with short notice. ( Stay away from home )
• There may be a requirement on occasion to work weekends.