Master Butcher

Are you ready to take your Master Butcher skills to the next level? We are a renowned leader in the Meat Industry and are looking for a Master Butcher to run our production plant to new heights.

In this exciting role, you will be the heart of operations, leading a dedicated factory team, ensuring top-quality products, and delivering an exceptional customer experience.

If you are passionate about the meat industry and eager to make a real impact, this is your chance to step into a role where your expertise will be valued, and your leadership will shine.

Technical

• To have the best-in-class product and technical expertise
• Responsible for ensuring accurate cuts, trims, bones, ties, and grinding of meats, using butcher's cutlery and powered equipment, such as electric grinder and band saw.
• To portion and prepare meat in cooking form such as roasts, steaks, chops, stew cubes, and grinding meat.
• Ensuring the availability of wide range of quality well cut meat for our customers
• Responsible for ensuring that the finished product is of the highest quality and fit for sale within Harrods.
• Be responsible for supporting and coaching the production managers to deliver exceptional products
• Be able to breakdown a forequarter, mind and hind quarter of beef into primal cuts
• Working with the Sales & Marketing and product developer to ensure new products coming in is reflected/ incorporated into the Production/butchery services.
• Carrying out temperature checks on meat and recording
• Stock management
• Adhere to all Food and Safety procedures
• Adhere to all Health and Safety procedures
• Adhere to stock control guidelines.

Service

• Accountable for consistently delivering exceptional customer service
• Proactively approach customers with energy and passion
• Confidently communicate the story of the product to the customer through exceptional product knowledge
• Demonstrate that every opportunity to satisfy the customer has been explored, within the given parameters.
• Consistently aim to provide the highest quality service to the customer, measured by the highest standards.
• To be up to date on market trends and competitor activity
• Be a product expert in your area and share knowledge and tools with the wider team
• Respond positively to coaching feedback from the Store Managers and/or Sales & Marketing Manager and ensure that it is implemented.
• Building relationships with Buying, Customers, Food Safety and Retail team will be a key element of the role.
• Coach and support the management team with upskilling the specialists

Sales

• Demonstrate energy and passion for closing every sale.
• Increase sales by selecting products to meet customer requirements whilst highlighting the features & benefits of the product.
• Consistently offer related products.

Standards

• Support and advise to maximize the products potential
• Work closely with the Sales & Marketing Manager to ensure that customer needs and expectations are being met with the products being stocked.
• Ensure accurate stock levels are regularly reported to supply and acquire accurate delivery dates.
• Support the Sales & Marketing team in product selection, product information and client bases.

Operations

• Understand margins, discounts, waste and shrink to ensure the business is maximizing profit from every sale
• Understand and properly execute all systems and procedures to ensure prompt and efficient sales transactions and full compliance.
• Handle refunds with responsibility and integrity and turn them into sales opportunities where possible.
• Attend team briefings and training sessions; deliver regular training sessions to the team on your brand as required.
• Keep abreast of ongoing developments within Starkeveryday by reading all available company information.