Customer Compliance Agent

The Customer Compliance agent will ensure compliance with regards to the Internal Policies, Risk Management Compliance Procedures.

With Hollywoodbets You Will:

You Bring:

• 1-2 years of administration experience
• Computer literate

• Completed or studying towards a qualification majoring in compliance, AML, Auding

What You’ll Do For The Brand:

Customer Service

• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

What You’ll Bring To The Team:

• Demonstrate Strong sense of accountability.
• Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans
• Demonstrate high levels of attention to detail
• Strong sense of business acumen
• Have good interpersonal, communication and presentation skills.
• Ability to coach, train and develop soft skills

Please note that only applicants who meet the stipulated minimum requirements will be considered.