Roles And Responsibilities

Support the sales team to achieve targets every month.
Preparation of the Daily Production sheet
Daily sales reporting on orders received
Maintain a healthy relationship with all customers
Guide Production Coordinator with regards to paper flow
Perform administrative duties such as take orders, capture orders on Pastel Evolution, and prepare report if requested.
Keep customer profiles and sales figures up to date.
Proper record keeping of all queries and incoming request i.e SEO enquiries
Professional telephone techniques, pleasant phone manners.
Clarify, determine and attend to complaints and inquiries.
Liaising closely with accounts, purchasing, and production and dispatch departments.
Remain up to date with point of sale information, stock availability, prices, and long term negotiated activity while keeping the team updated on all issues.